Help / FAQ
Need some help? Choose one of the main topics below or scroll through the list for answers to seeksingleparent.com’s most frequently asked questions.
• Username / Password
Q: I forgot my username / password. Can you tell me what it is?
A: No problem! Just click Forgot your login? at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes.
If you have changed email addresses and cannot receive the auto-email username / password reply you may call us at 1-416-628-1072 for assistance.
Q: Login problem
A: Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still persists, you may have turned the cookies off by accident. Then set cookies of your browser on. For more details about cookies, please check Enable cookies.
Still need help? Contact us .
Q: How do I change my password?
A: For password, click on “My Account/Home” and then click on “Update account”.
Q: How do I change my username?
A: Sorry, you cannot change your username. If you really want a new username, re-register with a new username.
The paid membership can not be transferred to the new username from old one.
• Gold Member Privileges
Benefits of Membership
Gold members are viewed and contacted 20+ times more than guest members. Upgrade now to contact millions of singles and friends!
Profile & Photo Gold Member (28) Guest Member (8)
Become featured member
Faster profile reviews
Prioritize & Highlight listing in search results & emails
Manage profile / photo privacy setting
Scan photos
Post lifetime ads
Add up to 27 photos
Verifications
Search
Advanced search
View “Who is interested in me?”
View “Who has viewed me?”
View newly registered members
View last login time
Hide undesirables from searches
Access to full-size photo
Search and browse profiles
Message and chat
Initiate sending emails
Initiate chatting online
Email / Wink filter settings
Reply to emails
Initiate sending free winks
Reply to online chat
More
View daily news
View daily horoscope
Dating advice and safety tips
Receive priority customer care
Long-term relationship success calculator
Comment on profiles, blogs and forums
• How Much Do Gold Memberships Cost?
We offer four membership purchase options: (ALL PRICES ARE IN US DOLLARS)
•12 months for $143.95 Save 70% off regular price ($11.95 per month)
•6 months for $95.95 Save 60% off regular price ($15.95 per month)
•3 months for $59.95 Save 50% off regular price ($19.95 per month)
•1 month for $29.95 Save 25% off regular price (regular price $39.95)
When purchasing a gold membership through check card / credit card / PayPal, please be aware that our one-month memberships automatically renew unless we are notified to turn off the billing.
• My Photos
Q: How do I post a photo?
A: seeksingleparent.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the ” My Account/Home “, select ” Manage my photos “, and follow the instructions.
Q: How long will it take for my photo to appear?
A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through seeksingleparent.com.
Q: I’m following all the guidelines and still having trouble posting photos. Any suggestions?
A: Please review the following photo uploading requirements and re-submit your photos for approval:
Only GIF, JPG (Jpeg), PNG, BMP or TIFF files. Photos should be larger than 80x80pixels and less than 3M in file size.
No porn, unrelated, copyrighted photos.
Real, clear and nice-looking photos will get priority listing.
Your photos will be reviewed. Inappropriate photos will be deleted.
• My Profile
Q: How do I Create a Profile?
A: In the main navigation click on ” Free Sign-Up ” and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
Q: How do I Update My Profile?
A: It’s quick and easy to do! To update your profile, just click ” My Account/Home ” then click on ” Edit/Update my profile ” and follow the simple instructions.
Q: Where is my favorite list ?
A: After logging in to ” My Account/Home ” page, click ” View and edit my favorite profiles “, and you can check your favorite list here.
Q: How do I delete my profile?
A: To cancel, click on ” My Account/Home ” then ” Other membership services ” then click on ” Resign from the website and delete profile “.
• Emailing
Q: How do I check my email? I don’t see an email inbox on your site.
A: You can check your email by clicking on “Checking emails” or “Webmail” on my account page after logging in, you may also go to your mail box that you used to register with us.
Q: Your website is showing that members have sent me email, but I never received it. What happened?
A: Quite often email “spam” protection can block emails being sent to you through our website.
Q: I am a guest. Do I have to become a gold member to reply to messages sent by others?
A: No. As a guest, you can reply to all messages except winks sent to you by hitting “reply” at your real mail box.
If you have received a “Wink” you must be a Gold Member to reply to the “Wink”. If you are a Gold Member you can click on the profile link at the bottom of the “Wink” email. That will take you to the user’s profile where you can scroll to the bottom of their profile in order to initiate an email.
Q: I am a guest. Can I initiate sending messages to others?
A: As a Guest Member, you can not initiate sending messages to others. To do so, you need to become a Gold Member.
• Wink
Q: What is wink?
A: It is a quick, fun way to let someone know you’re interested. You pick a one-liner from the list, and it’s sent to the member of your choice. The member gets the wink in the webmail or email address and then can go to your profile and wink back with you.
All users can send winks for free. If you’d like to take it a step further, then upgrade to a gold member and sending an email to start up a real conversation.
• How do I stop the automatic renewal?
After logging into the website, click on the MY ACCOUNT/HOME button at the top of the page. Then, scroll down the page and choose ” Other Membership Services” . Click on “Stop the billing/payment for next and future months, but continue enjoying free stuff as a guest.” You can also stop the auto renewal by clicking “Subscription Status” on “MY ACCOUNT/HOME ” page.
• Can I earn some money from your site?
Please go to our Private Label Program.
• Tips on online dating safety
1. Don’t post personal information. Wait until you feel comfortable with an individual before telling them things like your phone number or place of work or address.
2. Never give out your bank account details or any other financial information. If you are approached by any member then report them immediately.
3. Don’t let anyone pressure you into giving away more information than you want to.
4. Beware of solicitation – watch out for anyone offering financial advice or asking for charitable contributions.
5. Even if you’re arranging to meet someone, do not give out any unnecessary personal details such as your home address.
6. If you feel unsure or threatened by someone’s behaviour, stop contacting with them immediately. Visit their profiles and use the block button to prevent any further contact.
• What can I do to increase my chances of success?
To grab someone’s attention and get more responses, here are some tips:
1. Write more about yourself and your match.
2. Don’t forget to add more photos.
3. The more personalized your email, the more likely others will respond.
4. Most people respond well to humor. Keep it light at first. Show them you are a fun person.
5. Try emailing more members. Not everyone is very responsive to emails.
6. Sign in as often as possible at different times to meet as many members as you can.
7. The most important thing is to be honest, positive and patient in all uses of the site.
• What does a Guest Membership allow me to do?
A free Guest Membership allows you to create your own profile which will describe who you are as well as the kind of person/match that you’re looking for. You may even also upload photos of yourself to your profile.
Other Guest Members and Gold Members will be able to view your profile. If you should receive an email or instant message from a Gold Member you may reply back for free to that member. However, you may not initiate emails or online instant message out to other Guest Members. That privilege is reserved for Gold Members.
As a Guest Member you may also search profiles for free. However, you are restricted to a basic search which includes the gender you are seeking, age range and as close as 100 miles to you . All other specific search criteria are reserved for Gold Members.
• Frequently Asked Payment Questions
Q: How do I pay for a membership?
1. We currently accept payments via:
1) Credit Card – Visa, Mastercard or American Express
2) Visa or Mastercard Check Card
3) PayPal.com
4) Personal Check or Money Order
2. Online payment:
Credit Card and Check/Debit Card payments are made online using our secure server. Subscribe today for more details.
3. Pay by Checks and money order:
Checks and money orders can be made payable to seeksingleparent.com. For detailed information, please go to “Update billing information” after login.
Please make sure you include the name of the website you have joined (seeksingleparent.com), your username and email address.
We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to support@seeksingleparent.com.
Q: Why was my subscription automatically renewed?
A: If you pay by credit card, your subscription will be auto-renewed at the monthly rate after its initial term expires until you cancel gold membership, unless you pay by packages. You can easily turn off auto-renewal on the Billing history page after login.
Q: What is PayPal?
A: PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It’s also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
Q: I was considering upgrading my account and clicked on the Paypal option. Pay Pal recommends not to enter any information if the address line is not www.paypal.com, which it was not.
A: As the best dating site, we offer a very secure SSL environment for tens of thousands of our members. We have not encountered a single incident where the customer’s information was compromised.
Our website is directed to PayPal.com. You actually enter all your billing information at PayPal.com, not at our website. Please double check.
Q: Can I freeze or pause my account for some time so that I can continue it later?
A: At present, the system does not allow freezing gold membership. However you can cancel the gold membership by going to “Other membership services” under “My membership” item.
Q: There is no name or verification code on my debit card, so how do I use it?
A: In order to use your debit card on our site, it must have both a name and verification code. You may also try PayPal, with which you can register your debit or credit card.
Q: Can you tell me how the charge will appear on my billing statement?
A: It will show up as SuccessfulMatch on your billing statement.
Q: It keeps saying my credit card # is invalid and I know that my number is ok.
A: Occasionally our credit card processor will refuse a card even though it is valid. Please give PayPal a try, or you could send us a check or money order in the mail.
Q: Why is SuccessfulMatch on my bill? I signed up for seeksingleparent.com.
A: Successfulmatch is the name of the parent company, which manages seeksingleparent.com and many other dating sites. The purchase will show up in the billing statement under the name of SuccessfulMatch for billing purposes.
Q: What’s the difference among PayPal, Check, Credit Card/Charge Card, Check Card/Debit Card?
1) PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It’s also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
2) Check is a financial document which allows us to transfer specified amount of money from user’s account to ours A money order is a type of check intended to provide a safe alternative to sending cash (in the mail). Money orders are typically sold by third parties such as post offices, etc.
3) Credit Card/Charge Card A card which can be used to obtain cash, goods or services up to a stipulated credit limit. The supplier is later paid by the credit card company which in due course is reimbursed by the credit card holder who will be charged interest at the end of the credit period if money is still owing.
4) Check Card/Debit Card A debit card is a card which physically resembles a credit card, and, like a credit card, is used as an alternative to cash when making purchases. However, when purchases are made with a debit card, the funds are withdrawn directly from the purchaser’s checking or savings account at a bank.
• Searching
Q: What is Search?
A: Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you’ll find your perfect match!
Q: Why am I not getting very many matches?
A: There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5’10″ -6’0″, try expanding those by a few inches.
Q: Why am I not getting very many/any responses?
Don’t just wait for someone to respond to your profiles. Start initiating as many winks or emails as possible.
Post a photo. Research shows that profiles with photos are 8 times more like to receive a response.
When contacting other members. remember to talk more about yourself and ask questions. That gives your potential match even more incentive to write back.
Make sure to login to your account frequently. this will enable your profile to be higher up in the search results.
On the more technical side. many people have more than one email address. Always make sure you’re using your registered e-mail address.
If you’re not receiving any response at all. you may have a “spamguard” in place. keeping mail from seeksingleparent.com from reaching you. Check with your service provider.
If none of these solutions work, please contact us and we’ll be happy to help.
• Miscellaneous
Q: How does our Instant Messenger work?
A: Our Instant Messenger is a fun and easy way to communicate instantly with other users who are online now. You can auto-logon IM after you sign in “My Account”. There will show up a window which includes the online users. You can chat with them by clicking their usernames respectively. If you want to log off, just close the online user list window.
We are improving our IM everyday. Any suggestions you can provide are greatly appreciated. Please feel free to send us your thoughts.
If you’ve done all this and continue to have difficulties, please contact us, and we’ll be happy to help you.
• Enable Cookies
Q: What should I do if I get the correct username or password, but still have trouble logging in?
A: You may have turned the cookies off by accident. Please reset your browser to accept cookies
Q: HOW TO SET COOKIES OF YOUR BROWSER ON?
A:1.Netscape Navigator 4.x (Windows and Mac):
Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled “accept all cookies” and make sure it is checked.
Click OK.
2.Microsoft Internet Explorer For Windows Version 5.xx
Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enabled button.
In the Allow cookies that are stored on your computer, click the Enabled button.
Click OK.
3.Microsoft Internet Explorer For Windows Version 6.xx
Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK.
4.Microsoft Internet Explorer 5.x (Mac)
Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.
• IM Help
Q: Why am I requested to store information on my computer?
A: Our instant messaging software stores chat history on your computer to increase its performance. When the program requires to save onto your hard drive, it will ask you to “Allow” or “Deny” storing the information. Clicking on “Allow” will let Instant Messenger to store your chat history. This function also allows you to browse and search through past conversations you have had.
If you prefer not to use this option, please right-click on Instant Messenger and select “Settings….” from the dropdown menu. In the settings link, check the box “Never” or “Never ask again” under the Local Storage Tab, and then click on “Close”.
Q: Why doesn’t the chat window pop up on my computer?
A: If the chat window does not pop up on your computer, here are possible reasons:
1. You might not have the “Flash Player” program installed on your computer. Get Macromedia Flash Player here.
2. Our instant messenger automatically pops up after you log in. Some browsers have a feature of blocking pop-ups. Change the settings of your browser or Toolbar, and then the IM will pop up.
Q: What is the meaning of the heart, asterisk, the username in light purple and the gray bar across the entire username, age and location?
A:
1. Heart indicates “Favorites” profiles.
2. Asterisk indicates a “Gold” member.
3. A username in light purple means a member you have previously chatted with or the one you are currently chatting with.
4. The gray bar means that you have viewed this member’s whole profile.
Q: What does offline/invisible do for gold members?
A: When you select “Offline”, you will log out of the instant messenger. When you select “invisible”, you still can initiate chat, but others will not see your username on the online list.
• My Circle of Friends
Q: How do I create My Circle of Friends?
Q: How can I join my friends’ circle?
Q: How can I remove friends from my Friends List on my Profile?
• How to cancel
To cancel, please go to “Other membership services” on the My Account page after login. It is instant and secure. Canceling by our staff takes much longer time due to procedures including possible back and forth security verification.
• Mail Anti-Spam Features
What is SpamGuard?
Yahoo! Mail helps you combat spam with advanced, patent-pending SpamGuard technology. Our enhanced SpamGuard uses artificial intelligence to automatically detect and direct spam into your Bulk folder. With SpamGuard, your Inbox stays clear for your important personal and professional messages.
To check if SpamGuard is on (the default):
Click on “Bulk” in the left navigation bar.
Above the list of messages, if any, you will see a notice that says SpamGuard is ON or OFF.
SpamGuard settings for the Bulk folder
If SpamGuard is OFF, click the text to the right that says “Edit Settings.”
With SpamGuard turned on, most spam will go to your Bulk folder instead of your Inbox.
What is SpamGuard Plus?
SpamGuard Plus is an advanced spam fighting system that is completely customized according to your individual preferences. You tell the filter what you want and what you don’t and over time, this feature learns to deliver the mail appropriately. SpamGuard Plus is only available to Yahoo! Mail Plus subscribers.
How do I use SpamGuard Plus?
You train the filter by clicking “Spam” (in your Inbox) or “Not spam” (in your Bulk folder). If a message is directed incorrectly, tell us by clicking the appropriate button.
If a spam message is delivered to your Inbox – click “Spam.”
Use the ‘Spam’ button to train the Spam filter
If a non-spam message is delivered to your Bulk folder – click “Not spam.”
SpamGuard Plus settings for the Bulk folder
The system records your preferences and keeps your own personal database of rules to reject spam. (This is called a Bayesian filtering system.)
Smart filtering is turned on by default for Mail Plus users. You can turn it off by changing the settings in the Spam Protection section of the Mail Options page, but we strongly recommend you leave it turned on for the best anti-spam protection.
Click to Go Back to FAQ Topics
What is the Bulk folder?
When SpamGuard is on, messages that trip its “spam alarm” are automatically directed to the Bulk folder – which reduces the amount of spam you receive in your Inbox.
Messages will be removed from your Bulk folder periodically. You may choose to delete messages from your Bulk folder after 1 month, 2 weeks, 1 week, or immediately. Messages in your Bulk folder do not count toward your mail storage quota.
The Bulk folder doesn’t generate spam, and you won’t receive any additional mail as a result of this folder. The system only diverts from your Inbox incoming messages that appear to be spam.
Click to Go Back to FAQ Topics
Why are messages I want occasionally directed to my Bulk folder?
Yahoo! makes a concerted effort to deliver solicited commercial and personal email directly to your Inbox. If you believe that a message delivered to your Bulk folder is more appropriately delivered to your Inbox, please select the message(s) and click the “Not spam” button above your messages.
Click to Go Back to FAQ Topics
What is AddressGuard?
If you’re ever worried about giving out your email address on a web site, AddressGuard is for you. Instead of leaving your address open to spam, you can use a disposable email address, while still accessing all your mail in one place.
You can create up to 500 disposable addresses with Yahoo! Mail Plus. Use these when you want to give an email address to a site that you suspect might share or sell it. Create several if you shop at different places and want to have a different email address for each store. You can view messages sent to each of your disposable addresses in your Inbox or a folder that you designate.
Each disposable address has two parts: a base name and a keyword.
Base name
The base name is the same for all your disposable addresses but it’s different from your Yahoo! ID. By using this profile, you can keep spammers from guessing your Yahoo! ID and your primary email address.
Keyword
The keyword identifies what you are using the disposable address for. You can use the name of the company to which you are providing the disposable email address, or another word that you will remember.
All disposable email addresses will take the form basename-keyword@yahoo.com.
Example:
Your Yahoo! ID: johnmichaeldelaney
Your base name: dairyman88 (so spammers cannot figure out your real email address)
Keyword: Widget Designs (based on the store to which you want to give the address)
Your Disposable Email Address: dairyman88-widgets@yahoo.com
If Widget Designs shares or sells this disposable email address and it begins receiving spam, you can simply shut down dairyman88-widgetdesigns@yahoo.com without affecting your primary Yahoo! Mail address or any of your other disposable addresses.
To shut off a disposable email address, click the Mail Options link in the upper-right corner of your Inbox. Select AddressGuard from the list of options. Select the address you want to turn off and click delete. You will no longer receive any messages sent to that address. If you still wish to communicate with Widget Designs, you will have to create another disposable email address.
For more information about the AddressGuard feature, take the tour. (Requires Macromedia Flash Player.)
Click to Go Back to FAQ Topics
Can I view only those messages from people in my Yahoo! Mail Address Book?
You can access several different views of your Inbox by using the View command above your messages. Click the arrow to reveal a menu with the following choices: All Messages, Messages from My Contacts, Messages from Unknown Senders, Unread, and Flagged.
Messages from My Contacts:
When you choose “Messages from My Contacts” from the menu, you will see a view of your Inbox that displays only messages sent from people whose email addresses are in your Address Book.
However, in this view you will not see messages from your contacts who you have not yet listed in your Address Book. This may result in some missed messages that you want to read. To see all the messages sent to you, select “All Messages” from the menu.
To add people to your Address Book so that you are able to see their email messages in the “Messages from My Contacts” view, open a message from one of them and click on the link next to their name: “Add to Address Book.” You can also click the “Addresses” button on the Yahoo! Mail toolbar to add addresses anytime.
Messages from Unknown Senders
When you receive messages from those not in your Address Book that are not snagged as spam by SpamGuard and directed to the Bulk folder, they will appear in the “Messages from Unknown Senders” view of your Inbox. These messages may not be spam, but the sender’s email address is not in your Address Book.
To add a sender to your Address Book, open the message and click “Add to my Address Book” at the top of the message or use the “Addresses” button on the Yahoo! Mail toolbar. Future messages from that sender will appear in your “Messages from My Contacts” view.
How do I add names to my address book quickly?
Another easy way to add names into your Address Book is QuickBuilder. QuickBuilder setup allows you to search your Yahoo! Mail messages for contacts and add them to your Address Book. It’s easy and fast!
How do I view all my messages?
To see the all the messages in your Inbox, click the “Inbox” link in the left navigation bar. This will show you a combination view of “Messages from My Contacts” and “Messages from Unknown Senders.”
More questions? Please call 1-416-628-1072 and Email us your question or suggestion.
Note: We regularly award $100 to some owners of quality suggestions.